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This is how you customer service.

Received shoes I ordered as a Christmas gift and it looked like the box was mangled by a flock of angry elks. I replied to the delivery confirmation email (which is monitored, a majority of those boxes are not) and received this note within less than 24 hours. And it’s three days before Christmas! Today, Nath from @OluKai made things better.

My shoes got mangled by a herd of angry Elks.